FREQUENTLY ASKED QUESTIONS

GENERAL

  • To modernize our printer fleet, enhance the efficiency and cost effectiveness of the production print center and mailroom, enhance customer service for all print and mail services, improve the university’s sustainability efforts and benefit the UofL community.
  • Canon has one of the world’s best reputations for innovative products and environmental and sustainability practices, and they have an excellent track record of collaborating with colleges and universities to improve their communities.
  • Personal print jobs (i.e., for students, and faculty or staff using Cardinal cash) cost 10 cents per black-and-white impression or 15 cents for color impression.
  • For faculty and staff printing, departments / speed types will be charged back 4.5 cents per impression for black-and-white or 10 cents for color impression.
  • An impression is printing on one side of a piece of paper. A page with printing on both sides counts as 2 impressions.
  • Yes, you can print using the Guest printing process (see next question).
  • If you believe you are enrolled in classes, but are still experiencing problems printing, please contact the IT Help Desk or call (502) 852-7997.
  • Buy a temporary card from a vending machine. When printing from a public, university computer, select GuestBW_PrintAnywhere or GuestColor_PrintAnywhere as the printer.
  • You’ll be prompted to enter the 16-digit card number at the computer to pair the card to the print job. Swipe the card at a new, Canon device to retrieve the print job.

PRINT AND COPY DEVICES

  • To make it easy, you can route printer-related problems or requests for supplies and paper through a ticket at the IT Help Desk or phone them at (502) 852-7997.
  • Note that, you'll need to provide the Device Name (from the label on the top of the printer, or at the bottom of its screen), date and time of the problem, and any error messages to help us resolve the issue.
  • Complete this form. Note, you'll need to specify the device name (from the label on the device tray) and the date and time of the malfunction, so that we may research your case.
  • If you're in the library, get help from the AUS Tech Desk or West Info Desk, both on the 1st floor.
  • Elsewhere, follow the instructions the device provides. You'll need to open panels on the right side of the device, find the paper that's causing the jam, and carefully pull out the entire sheet using two hands. Take care so you don't rip the page and leave small pieces inside the device.
  • You will be able to upload documents or email attachments to add them to your secure, personal print queue, where they'll stay for 24 hours.
  • Then, you'll be able to retrieve print jobs from any new, clearly marked Canon device using your Cardinal Card or UofL username and password.
  • You will be able to charge an accounting speed type or Cardinal Cash for the prints.
  • If you can't find a scanned document, check your junk mail filter.
  • New drivers will automatically be pushed to all university, Windows computers using Active Directory.
  • Tier 1 IT Leads in each area will support other driver needs for faculty and staff (e.g., university Macs, Windows devices not connected to AD, any driver issues).
  • Students can print using public university computers (which will already have drivers) or by using mobile print or by uploading documents to Print Central
  • Use any smart device able to send an email with an attachment.
  • Canon will replace and support all networked single print and multi-function devices in common areas for public use.
  • Canon will work with each unit and department to replace the existing Xerox fleet of multifunctional devices when current leases expire, as well as networked, single-function printers.
  • Personal, local printers are not currently part of the program. You may keep your local printer if you like. But, because they are extremely expensive to service and operate, university Print and Mail Services will not fund ink, toner, or servicing for these devices. We do provide several options for lower-cost, higher-quality printing, including networked devices in your department, public devices across campus, and our print center in the SAC.
  • Your print job will be available to print for 24 hours after you email, upload or click print to send it to the print queue.
  • We take measures to encrypt, over-write, and wipe your data.
  • You can read more about the details here.
  • Each time a member of the Canon team replaces toner, we collect the toner cartridge and toner container and return them all to the Canon Toner Recycling Center.
  • Toner cartridges are taken apart, sorted, and parts are then reused, recycled, or put through the energy recovery process. This process produces plastics, metals, and reconditioned parts that can be used in the manufacturing of new cartridges and other products.
  • Toner containers are sorted, and put through the recycling process. This process recycles at least 75% of toner and plastic, and produces plastic flakes that can be used in the manufacturing of new cartridges, asphalt, and other products.
  • Absolutely no landfill waste is generated from Canon Toner Containers or Cartridges!
  • With the cooperation of its customers, Canon has collected more than 378,000 tons around the world.
  • Learn more about our sustainability programs.
  • There are 2 main reasons: First, is security. Transferring files to and from a device via USB drive is not secure, so there's potential to transmit viruses this way.
  • Second, is software. Like other large enterprises, UofL uses sophisticated software to manage our print output. This software translates various files formats so that devices can read them, measures how much we're printing, monitors the status and health of devices, and lets us charge appropriate speed types for printing. Using the device's USB port circumvents all these software functions, making it more difficult to manage our print program effectively.
  • Though you cannot use the USB port to move files onto or off of new Canon devices, you have many other options. You can print from university computers using PrintAnywhere drivers. You can email attachments from mobile devices or non-university computers. You can scan files and email them to yourself. Even university guests can print using public, university computers and guest Cardinal Cards.
  • Yes, you can print using the Guest printing process, described in another FAQ above.
  • If you believe you are enrolled in classes, but are still experiencing problems printing, please contact the IT Help Desk or call (502) 852-7997.

PRINT AND MAIL SERVICES

  • Students who live in university housing on Belknap Campus will pick up their mail and packages at the UofL Print and Mail Services Center in the SAC. Check out the details here.
  • Canon is investigating the possibility of combining Print and Mail Services on the HSC campus as well. The process will require identifying available, adequate square footage or converting one of the existing locations to offer all existing and new services.